Customer Support

Shipping & Delivery

Delivery cost to UK destinations will be £99.00 - Conditions apply. There are two delivery options. Either ‘Boxed’ or ‘Registered & Prepared’

Boxed– Delivery is via a National carrier such as TNT or UPS. Subject to availability, delivery is either 24 or 48 hour delivery depending on location. The bike will arrive in its original shipping box and the preparation will need to be carried out by the client or client’s mechanic. We will provide all of the forms required for registering the bike with DVLA. It is up to the client to complete those forms and submit them to DVLA. The registration process normally takes around 7-10 days.

Registered & Prepared - Delivery or your fully prepared and registered Tomos is to your door by a member of our own team who’ll spend time going through the operation and riding of the bike with you. They’ll be able to answer any questions and are happy to spend the time you need to get comfortable with your new Tomos! Subject to availability this delivery method will usually take around 7 – 10 days due to the formal Registration process. The additional cost for this service is £149.00 including the DVLA Registration fee.

Driving Licence Requirements

Please read our PDF which contains all of the information regarding driving licence requirements for a Tomos.

Returns Policy

We really like our customers to be happy, in line with this, orders placed online have a 14 day full refund cancellation policy. After 14 days the registration process will begin and cancellation will not be possible. If you change your mind about the purchase please send an email to info@tomosgb.com within 14 days of the payment with the subject heading “Refund” and we will return your funds within a further 14 days. After the initial 14 day period has expired we will consider that you wish to proceed with the purchase, once the bike is ready for delivery we will send you an invoice for the remaining balance. Refunds cannot be accepted on bikes which have been registered in the name of the client with DVLA.

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

All business is conducted subject to our standard terms and conditions copies of which are available on request.